Group Benefits FAQ | Simplified Details
Frequently Asked Questions…
Over the last two decades, we’ve heard it all—simple questions, complex scenarios, and even the ones that seem too strange to ask. To make your journey easier, we’ve compiled the most common (and uncommon) questions right here in our FAQ section. Whether you’re curious about plan options, tax efficiency, coverage specifics, or something uniquely tailored to your situation, chances are, we’ve got the answers. This resource is designed to save you time, provide clarity, and guide you to the right solutions for your needs. Dive in—you’re not alone, and we’re here to help!
Submit claims through our mobile app or desktop portal by uploading receipts and entering details. Reimbursement is typically processed within a few days.
You can track usage and balances for health, dental, and other benefits through the app in real time.
Yes, use the location services in our app to find nearby practitioners, pharmacies, and specialists covered under your plan.
Vision benefits may include coverage for eyeglasses, contact lenses, and regular eye exams to maintain optimal eye health.
Many plans include mental health services such as therapy or counseling sessions, covered either partially or fully.
An HCSA allows you to use a set allowance for expenses like physiotherapy, vision, or uncovered prescription costs.
Log in to our app or website portal to view plan details, balances, and coverage summaries.
Digital versions of your benefits card are available in the app for easy access at any time.
Reimbursements are often processed within 2-3 business days, depending on the claim type and if you have Banking set up.
Contact the support team through the app or your HR department for assistance in resolving claim issues.
Many plans include coverage for alternative therapies like massage, acupuncture, or chiropractic care.
Most of our plans offer travel insurance for emergencies while you’re abroad; check your policy for details.
Contact your HR department or use the app to connect with a support representative for answers.
Update your information directly in the app or notify your HR department for assistance.
Why Choose AEC Benefits for Your Group Benefits Solutions?
We simplify group benefits with personalized service, competitive pricing, and expertise you can trust. Here’s how we make a difference for your business and your team.
Affordable Plans Without Compromising Quality
With access to industry-leading providers, we deliver cost-effective benefits that keep your team happy while staying within your budget.Tailored Solutions That Fit Your Needs
We don’t do one-size-fits-all. Every plan is customized to meet your business’s unique challenges and goals, ensuring you get the right coverage.- Expert Guidance and Outstanding Service
With nearly 20 years of experience, we offer hands-on support and a personal touch you won’t find with big agencies or impersonal brokers.
FAQ's for Owners...
Group benefits help attract and retain talent, improve employee satisfaction, and reduce turnover.
Costs depend on factors like company size, coverage levels, and employee demographics. We provide tailored quotes.
Our experts guide you from selecting a plan to onboarding employees, ensuring a smooth setup.
Strategies include negotiating competitive rates, offering HCSAs, and selecting tailored coverage options.
Yes, premiums paid for group benefits are typically tax-deductible as a business expense in Canada.
Yes, plans can be customized based on roles or seniority, such as enhanced coverage for management.
Your plan can scale with your business, accommodating new employees or expanding coverage.
Yes, we handle the entire transition process, making it seamless for you and your employees.
Wellness programs improve employee health and productivity while reducing absenteeism.
Most plans are implemented within a few weeks, depending on complexity.
Employer-paid premiums are non-taxable benefits for employees in most provinces.
Premiums are based on factors like employee demographics, plan design, and claims history.
We offer ongoing support for you and your employees through our app and dedicated customer service team.
Complete our online form or contact us directly for a personalized consultation.
FAQ's for HR and Managers...
Use our online enrollment tool or contact our support team for guidance.
Employees can use our app to submit claims digitally, ensuring fast processing.
We provide training on benefits administration, claims processes, and app usage.
Update employee information through the portal or contact our team for support.
Log in to the employer portal to access detailed reports and manage the plan.
Yes, we offer a range of wellness initiatives, including fitness reimbursements and mental health programs.
We provide onboarding sessions, digital guides, and app tutorials to educate employees.
HCSAs provide flexibility for employees to cover additional medical expenses not included in the main plan.
Coverage can often be extended during leave, but specific terms depend on the plan.
Yes, you can customize coverage for different roles or departments.
Our team ensures your plan meets all provincial and federal compliance standards.
Yes, we assist with communications, onboarding materials, and employee education.
We offer online guides, webinars, and one-on-one consultations to support HR teams.
Contact our dedicated HR support line or access FAQs in the portal for quick answers.
